FAQs
Delivery & Collection
What is the delivery cut off time?
Once we receive your order it will be processed for dispatch on the same day (prior to 3pm). You will receive an email to say that your beers are on their way once your order is dispatched.
What countries do you deliver to?
We currently only delivery within the UK, we hope to deliver to Europe soon.
Can I collect my order?
Yes, if you are local to our warehouse in Hereford you can collect your order. Please complete your order online, when you enter your address in the checkout you will be given the option to collect if you enter a Herefordshire postcode. If you don’t have a Herefordshire address and would like to collect while in Herefordshire simply enter our own address as the delivery address at the checkout.
Our address: Unit 5b Ramsden Road, Rotherwas Industrial Estate, Hereford, HR2 6LR
Please contact us to let us know when you will collect on [email protected] or call 01432 355318
Payments & Refunds
How long do refunds take?
Refunds usually get applied to your card or PayPal account the same day it’s actioned, please allow a few days.
How do I request a refund?
Please contact [email protected] and we will help you out.